Privacy Policy
Introduction
Unfltrd Passion takes your privacy very seriously. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, how long we retain it and the rights you have. By using our website or services you consent to the practices described herein. We may update this policy as our data‑processing practices change; whenever we do so, we will post the updated policy on this page with a new “Last updated” date and may notify you through email or site notices. Privacy laws require that privacy policies remain accurate and up‑to‑date and recommend updating whenever data‑processing practices changetermly.io.
Information We Collect About You
We collect personal information to process orders, provide bespoke services and improve your experience. This information is stored on secure servers and our internal systems. Information you may provide includes:
Contact Information: name, email address, billing and shipping addresses and phone number, collected when you register online, log in, place an order, opt‑in to emails or participate in promotions.
Payment Information: credit‑card or other payment details, collected via secure payment processors to process your transactions.
Reminder Service Data: event names, descriptions, dates, times, number of days before the event when you want to be reminded, notes and whether you want annual reminders; phone numbers for SMS reminders.
Sizing and Measurement Data: height, weight, shoe size, body type, build type, gender and sizing preferences provided through the Bespoke Quote Request.
Style and Design Preferences: preferred silhouettes, garment types, fit preferences (slim, tailored, relaxed, oversized), favourite fabrics, fabric deal‑breakers, budget range and delivery deadlines provided through the Bespoke Quote Request and the Atelier Application.
Atelier Application Data: event type, event date, desired mood/story, fabrics, fit, budget, delivery deadline, video‑pitch URL, membership status, reference ID and status (hidden fields).
Concierge Quiz Responses: reasons for choosing bespoke, planning style, shopping habits, creative preferences, what excites you about Unfltrd Passion, investment comfort and personal style statements, along with your name and email.
Technical Data: IP address, browser type, device information, cookies and usage data collected automatically when you browse our site. See our cookie policy for details.
How We Use Your Information
We use personal information for the following purposes:
- Order Processing and Fulfilment: to process purchases, ship products, provide custom garments and manage returns or exchanges.
- Providing Services: to deliver the Reminder Service, assess bespoke quote requests, evaluate atelier applications, conduct the Concierge Quiz and tailor services to your preferences.
- Reminders and Recommendations: Integrated Experience. The Reminder and Recommendation features work together as a single service. When you create a reminder or share event information, that same data is used to generate relevant recommendations, style insights, or planning suggestions to enhance your experience. These two functions are inseparable components of the Unfltrd Passion platform.
Personalized recommendations, event reminders and related updates as part of our service experience. These communications are integral to the platform’s functionality and are not considered marketing. - Marketing: with your consent, we may send newsletters or promotional messages about new products or offers. You can opt out of marketing at any time.
- Customer Service: to respond to inquiries, verify information, schedule consultations and provide support.
- Analytics and Improvements: to analyse aggregated, anonymised data about how users interact with our site and services in order to improve our offerings.
- Legal and Compliance: to comply with applicable laws, regulations, court orders and legal obligations and to protect our rights and the rights of users or third parties.
Sharing Your Information
We respect your privacy and do not sell your personal information. We may share your information as follows:
- Internal Personnel: with our designers, tailors, customer-support and administrative staff to fulfil orders and provide services.
- Service Providers: with third-party vendors (e.g., payment processors, email/SMS delivery platforms, shipping carriers) who perform services on our behalf. These providers access your information only as necessary and are obligated to protect it.
- Business Transfers: in the event of a merger, acquisition or asset sale; we will notify you and provide choices regarding your information.
- Legal Requirements: when required by law or to protect our rights or those of others, such as responding to valid legal requests or enforcing our policies.
- Aggregated Insights: we may share aggregated or anonymized information (which does not identify you personally) with select partners or vendors for analytics, insights or curated listings. We never sell personal data.
Data Retention
We retain personal information only as long as necessary for the purposes described above. Retention periods include:
Reminder Service Data: retained until the event occurs and for up to 12 months thereafter to accommodate recurring reminders.
Bespoke Quote and Atelier Application Data: retained for the duration of the project plus a reasonable period (e.g., three years) to handle potential re‑orders, customer‑service issues or legal obligations.
Concierge Quiz Responses: retained as long as you maintain an account or until you request deletion.
Payment Information: retained only as needed to process transactions and comply with tax or accounting requirements.
When data is no longer needed, it is securely destroyed or anonymised.
Security Measures
We implement administrative, technical and physical safeguards—including encryption, secure hosting and access controls—to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials and devices.
Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal information;
Correct inaccurate or incomplete information;
Delete your information (subject to legal exceptions);
Object to or restrict certain processing;
Request portability of your information; and
Withdraw consent for marketing or other consent‑based processing.
To exercise these rights, contact us at privacy@unfltrdpassion.com. We may verify your identity before fulfilling your request.
Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from minors. If we become aware of such collection, we will remove the information.
International Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers are located. We take steps to ensure that such transfers comply with applicable data‑protection laws.
Transparency & Partner Listings
We may feature third-party vendors or businesses relevant to user interests. Placement in these listings may be paid or editorially selected, but we never provide your individual data to these vendors. Any placements will be clearly identified as “Partner” or “Sponsored.”
Contact Us
For questions or concerns regarding this Privacy Policy or our data practices, please contact us at privacy@unfltrdpassion.com.
Last updated: November 2025